Our commitment to you extends beyond the initial adoption with our comprehensive 1-year health guarantee, covering specific congenital defects and ensuring the well-being of your new feathered family member. Here’s what our health guarantee includes:

Covered Conditions:

• Heart defects (scale 4 or above)
• Congenital organ dysfunction resulting in death
• Congenital defects causing death
• Life-threatening congenital defects leading to death

Claim Process: In the unfortunate event of your parrot developing an untreatable life-threatening congenital defect or experiencing a premature death, we require the following documentation:

• Initial veterinary exams indicating the congenital issue within 48 hours of diagnosis.
• A detailed examination or autopsy report confirming the congenital nature of the issue.

Upon receipt of the required documents, our veterinarian will review the case to determine eligibility for a replacement parrot of the same sex, breed, and quality. Please note that shipping costs for the replacement parrot are the responsibility of the customer.

Exclusions:

• Treatable or common disorders such as luxating patella, hernias, open fontanel, parasites, blood sugar, or skin issues are not covered.
• Parasites or worms, though treated prior to travel, are not covered due to their common occurrence and potential reoccurrence based on environmental factors.

Vet Bill Reimbursement:

• We provide coverage for vet bills incurred within the first 3 days (72 hours) post-arrival, up to $300 for treatment only, excluding specific examination and diagnostic fees. Proof of expenses must be submitted for reimbursement, with processing time of up to 6 weeks.

Contractual Obligations:

• The health guarantee is contingent upon the signing and execution of the contract, which must be completed before or upon receipt of the parrot.
• Failure to sign the contract within the stipulated timeframe renders the health guarantee void.

Limitations:

• We do not cover vet bills or shipping costs for replacement parrots.
• All claims must be submitted within the 1-year period, with congenital findings reported within 48 hours of diagnosis.
• Naturally occurring changes such as eye color, coat color, or weight fluctuations are not covered under the guarantee.

At our facility, we prioritize the health and well-being of our parrots, and our health guarantee reflects our dedication to ensuring a positive adoption experience for you and your new companion.